Privacy Policy

When you submit a request or email us, we collect the details you give us: your name, email address, and anything you write in your message, including recipient and shipping details when you place an order.

We also collect basic technical information automatically, such as your browser type, device, approximate region, and the pages you visit. This is standard server and analytics data used to keep the site working.

To reply to you, prepare a quote, fulfill and ship an order, send order updates, keep records required for tax and accounting, and improve the site. If you opt in, we may send occasional updates about new boxes or seasonal offerings. You can unsubscribe at any time.

Only service providers that help us run the business: website hosting and database infrastructure, email delivery, shipping carriers, and accounting. They may only use your information to provide their service to us. We also disclose information when the law requires it.

We do not sell or rent your personal information to anyone.

We do not process card payments on this website and do not store card numbers. Payment is arranged directly by invoice, and any card details are handled by the payment processor named on that invoice.

We use AI assistance for drafting content and organizing our work. We do not upload your personal details, order history, or private correspondence into public AI tools for model training. Where an AI vendor processes information on our behalf, it acts as a service provider under contract and is not permitted to use your data to train its models. Decisions about your order are made by a person.

We use a small number of cookies and similar technologies. See the Cookie Policy for the details and your choices.

Inquiry messages are kept while the conversation is active and for a reasonable period afterward. Order and invoice records are kept as long as tax and accounting rules require. You can ask us to delete anything we are not required to keep.

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of marketing or the sale or sharing of personal information. We do not sell or share personal information for targeted advertising. To make a request, email hello@mountainmastermrkt.com and we will respond within the time the law allows.

This site is not intended for children under 13, and we do not knowingly collect their information. If you believe a child has sent us information, email us and we will remove it.

We use reasonable safeguards to protect your information, though no method of transmission over the internet is perfectly secure. Privacy questions go to hello@mountainmastermrkt.com or the contact form.